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Your Plan

Disk Space

Databases

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Users

Price

STUDENT

For the Beginner

5 hours

GLPI

webinar

5 plugins


$315.99


standard

For standar Users

7 hours

GLPI / OCS

webinar

5 plugins


$470.99


PREMIUM

For admin's

15 hours

GLPI / OCS / Fusion

webinar + On site

5 + plugins


$658.99


 Module Topics Covered

 

 

GLPi Installation

  • Operating System Level Dependencies
  • GLPi installation Process

GLPi Network Basics

  • Overall GLPi Architecture
  • File Locations and Directory Structure
  • Module Overview
  • GLPi Network versus Community Edition

Entities

  • Entity Overview
  • Multi-Entities in GLPi
  • Root Entity
Asset Management Module
  • Overview of Assets
  • Pre-defined Assets (Computers, Monitors, Software etc)
  • Asset Management using GLPi
  • Components and Relationships
Discovery of Assets
  • Using Fusion Invenotry for Asset Discovery
  • Installing Agents for Fusion Inventory
  • Network SNMP Based Discovery – Basics

Service Categories

  • Creating Service Categories
  • Using Sub Categories
Groups
  • Basic Understanding of Groups
  • Using Multiple Groups and Sub Groups
  • Mapping Services to Queues
Technicians
  • Creating Technician
  • Roles and Permissions for Technicians
  • Assigning Technicians to Groups and Categories
  • ACL and access controls for Technicians
Customers
  • Creating new customer users in GLPi
 Service level Agreements
  • Defining Service Level Agreements (SLA)
  • Mapping SLAs to Tickets
  • Using Priorities with SLA
 Rules
  • Creating and Using Rules in GLPi
 Reservations
  • Reservation Feature in GLPi
  • Using Reservations in GLPi
 Management Module
  • License Management
  • Budget Management
  • Contract Management
  • Supplier and Contacts Management
  • Budget Management
 Mail Settings
  •  Mail Gateway setup
  •  Email address and Alias definition
 Escalations
  •  Defining escalation matrix in GLPi
  •  Approaches to Escalations
 Notifications
  •  Triggering notifications to agents and customers
  •  Notification Templates
 Auto Responses
  • Auto-response templates
 Calendars And Time Zones
  •  Defining Calendars and Time Zones
 Backup and Restore
  • Backup and Restore of GLPi
 Reports
  • Basic Report generation in GLPi
  • Introduction to More Reporting Module (M-Reports)

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